Total Hospitality is exclusively managing the screening and interviewing process on behalf of our clients in search of experienced Front Office Agents.
Key Responsibilities:
- Efficient handling of guests’ arrivals and departures.
- Efficient handling of all cashiering functions including but not limited to cash and credit card charges, currency exchange, cashiering close, correct invoicing, correct billing, collecting and checking cash & receipts from departments that close during the shift.
- Answering any guest inquiries or requests through phone, email or live in a knowledgeable, professional and timely manner.
- Closely collaborating with Housekeeping, Maintenance and F&B team to successfully accommodate all guest requests, aiming to the highest guest satisfaction.
- Preparing all relevant reports for the Front Office Team, the Operations Manager, the Owner and other hotel departments, to ensure that everyone has updated and accurate information.
- Actively participating in promotion and selling of hotel’s services and F&B facilities, as well as external collaborations (ex. Cruises, rentals, transfers, restaurants etc.), to obtain hotel’s financial goals.
- Handling any guest complaints or very demanding guest requests that may occur, in an empathetic and timely manner.
Qualifications:
- Degree in Hospitality Management, Business Administration or related field.
- Minimum 2 years of experience as a receptionist in a 5* Boutique Hotel.
- Excellent written and verbal communication skills both in Greek and English language.
- Proficient use of MS Office and relevant hotel PMS.
- Hands on professional with “can do” attitude and team spirit and guest satisfaction orientation.
Benefits:
- Accomodation
- Meal Plan
- Uniforms & Laundry Services
- Training & Development
All applications are considered strictly confidential. After careful consideration of all the received resumes, we will only contact the candidates who meet the requirements of the job to arrange an interview.
